Submit a Claim - Claim Instructions

The Settlement Class includes all persons residing in the United States who received a notice from Planet Home Lending, LLC that their Personal Information may have been impacted in the Data Incident discovered on or about November 15, 2023.

If you are a Settlement Class Member, you may submit a Claim for one of these benefits:

  1. Cash Payment A. You may select one or more of these benefits.

    • Compensation for Ordinary Losses. If you spent unreimbursed money that you believe is fairly traceable to the Data Incident, you can be reimbursed for up to $1,500. You must submit documents supporting your Claim.
    • Compensation for Extraordinary Losses. If you spent unreimbursed money trying to avoid or recover from fraud or identity theft that you believe is fairly traceable to the Data Incident, you can be reimbursed for up to $10,000. You must submit documents supporting your Claim.
    • Compensation for Lost Time. If you spent time remedying issues related to the Data Incident, you may receive reimbursement of $25 per hour for up to five hours (for a total of $125). You must provide a brief description of the action(s) taken in response to the Data Incident.

  2. Cash Payment B. Instead of selecting Cash Payment A, you may elect to receive a flat cash payment in the amount of $100.

Complete information about the Settlement and Settlement Class Member Benefits are available in the Notice and on the Frequently Asked Questions (FAQs) page of this website.

Claim Forms must be submitted online or postmarked (if mailed) no later than September 25, 2024. Claims submitted after the deadline will be deemed untimely and may not be accepted.

Please note that Settlement Class Member Benefits will be distributed after the Settlement is approved by the Court and becomes final.


Documentation:

If you plan to make a Claim for reimbursement of Ordinary Losses or Extraordinary Losses, documentation must be provided to support your Claim. Documents should be clear, readable copies, as anything you submit will not be returned to you. You may redact unrelated transactions and all but the first four and last four digits of any account number (if applicable). See the table below for examples of sufficient documentation for expense types.

Expense Type Examples of Documentation Required
Costs related to credit reports, credit monitoring purchases, freezing/unfreezing credit, or other identity theft insurance products purchased between November 15, 2023, and September 25, 2024. Examples: Receipts, notices, or account statements reflecting payment for a purchase of credit monitoring services.
Costs and expenses incurred as a result of the Data Incident including bank fees, long-distance phone charges, cell phone charges, data charges, postage, or gasoline for local travel. Examples: Phone bills, receipts, detailed list of addresses you traveled (e.g., police station, IRS office), reason why you traveled there (e.g., police report or letter from IRS regarding falsified tax return) and number of miles you traveled; bank statements with fees (e.g., card reissuance, unreimbursed overdraft and late fees) circled.
Monetary losses or costs resulting from identity theft or fraud as a result of the Data Incident.

If you are filing online, please have this information ready before you start to file, as your Claim will not be saved if you have to come back and finish at a later time. Documents that are uploaded must be less than 20 MB per file and in one of these formats: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip. If you are unable to electronically upload a copy of your documents as part of the online Claim Form, you will need to mail a printed Claim Form along with your documentation to the Settlement Administrator.

Please Note: The Settlement Administrator may contact you to request additional documents to process your Claim. Settlement benefits will be distributed after the Settlement Agreement is approved by the Court and becomes Final. Your cash payment may decrease depending on the number of claims filed.


File Online:

Before Claim Filing: You will need the unique Unique ID and PIN printed on the Postcard Notice that you received in the mail. If you did not receive a Postcard Notice or have lost yours, please contact the Settlement Administrator at info@PHLDataBreachSettlement.com for assistance.

During Claim Filing: As part of filling out your Claim Form, you will be asked to verify information associated with the losses claimed. You must also submit all required supporting documentation. Documents supporting your claim could include credit card statements, bank statements, invoices, telephone records, and receipts. Documented Loss costs cannot be documented solely by a personal certification, declaration, or affidavit from you. Supporting documentation should be clear, readable copies, as they will not be returned to you. Please keep copies of everything you submit, as your Claim may be audited, and you could be asked to provide additional information to process the Claim.

After Claim Filing: After submitting your completed Claim online, you will receive an email with a confirmation code for your completed submission. Be sure to keep your confirmation email and code and refer back to them if you have any questions about your Claim Form. If additional information is required to complete your Claim, you will be contacted by the Settlement Administrator.

Please use the login below to get started.


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File by Mail:

If you wish to submit a Claim Form via standard mail, you may download a copy of the Claim Form Claim Form. You will need to provide all the information requested on the Claim Form, attach any supporting documentation, sign it, date it, and then mail it to the following address:

Planet Home Lending, LLC Data Breach
Settlement Administrator
P.O. Box 2769
Portland, OR 97208-2769

Remember: All Claim Forms must be submitted online or postmarked no later than September 25, 2024.